About DiTec

We are committed and responsible to provide conducive ICT Infrastructure, Network, Telecommunication and Equipments for all university personnel and students.


Our Vision

To become a technolgy-based ICT service, centre to realize UMPSA's vision

Our Mission

Committed in providing, developing, strengthening ICT services effectively and efficiently in order to promote a conducive academic environment

Our Objectives

Explore the latest technology in ICT services

Provide ICT services, consultation, awareness programs and education to internal as well as external university community

Plan, design, develop and maintain univesity's ICT services

Increase efficiency in administrative activities, teaching and learning, research, development and commercialization

Increase logical and physical security

Assist the management in decision-making and strategic planning

Client Charter

More than 90% of Uptime

More than 90% of Uptime

To ensure ICT services uptime more than 90% annually for localized network, internet, UMPSA Portal, data centre and application systems

Feedback within 24 hours

Feedback within 24 hours

To address and provide feedback to all complaints within one (1) working day
Complaint solve within 7 working days

Complaint solve within
7 working days

To solve user complaints within seven (7) working days excluding work involving a third party