About DiTec
We are committed and responsible to provide conducive ICT Infrastructure, Network, Telecommunication and Equipments for all university personnel and students.
Our Vision
To become a technolgy-based ICT service, centre to realize UMPSA's vision
Our Mission
Committed in providing, developing, strengthening ICT services effectively and efficiently in order to promote a conducive academic environment
Our Objectives
Explore the latest technology in ICT services
Provide ICT services, consultation, awareness programs and education to internal as well as external university community
Plan, design, develop and maintain univesity's ICT services
Increase efficiency in administrative activities, teaching and learning, research, development and commercialization
Increase logical and physical security
Assist the management in decision-making and strategic planning
Client Charter
More than 90% of Uptime
To ensure ICT services uptime more than 90% annually for localized network, internet, UMPSA Portal, data centre and application systems
Feedback within 24 hours
To address and provide feedback to all complaints within one (1) working day
Complaint solve within
7 working days
To solve user complaints within seven (7) working days excluding work involving a third party
